Thank you for shopping at Offis Store.
We appreciate your trust and want you to be fully satisfied with your purchase.
Because our products are digital downloads, our refund policy works a little differently than physical goods.
Please read the policy below carefully.
All products sold on Offis Store are digital files delivered instantly after purchase.
Once delivered, they cannot be returned like physical products.
For this reason, all sales are generally final.
However, to ensure a great customer experience, we offer a:
If you face any issue or are unhappy with your purchase, you may request a refund within 7 days of your order.
We will gladly help you.
Refunds may be approved in the following cases:
✔ You received the wrong files
✔ Files are corrupted or not opening
✔ You were charged twice by mistake
✔ You did not receive the download link
✔ Technical issues preventing download (after contacting support)
✔ Accidentally purchased the same product twice
In these cases, we will issue a full refund or resend the correct files.
Refunds cannot be granted for the following:
✘ Change of mind
✘ The child didn’t like the activities
✘ You expected a physical product
✘ You entered the wrong email address
✘ You downloaded the files successfully
✘ Print quality issues caused by your printer or ink
✘ Discount missed or price changed after purchase
We provide detailed product descriptions and previews to help you make the right decision before buying.
If you have trouble with a file, we will:
Replace your file
Help you access new copies
Provide alternate download links
Our goal is to ensure you can use your purchase without issues.
If approved, your refund will be:
Processed within 7 business days
Returned via the original payment method
You will receive an email notification once completed.
To request a refund, contact us at:
📩 Email: info@offis.in
Provide the following details:
Order number
Email used to purchase
Reason for refund
We will reply within 24–48 hours.
For any refund questions or payment issues:
📩 Email: info@offis.in
🌐 Website: https://offis.store/
We’re happy to help.