πŸ“„ Refund Policy

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Thank you for shopping at Offis Store.
We appreciate your trust and want you to be fully satisfied with your purchase.
Because our products are digital downloads, our refund policy works a little differently than physical goods.

Please read the policy below carefully.


1. Digital Product Refund Policy

All products sold on Offis Store are digital files delivered instantly after purchase.
Once delivered, they cannot be returned like physical products.

For this reason, all sales are generally final.

However, to ensure a great customer experience, we offer a:

⭐ 7-Day Happiness Guarantee

If you face any issue or are unhappy with your purchase, you may request a refund within 7 days of your order.

We will gladly help you.


2. Eligible Refund Reasons

Refunds may be approved in the following cases:

βœ” You received the wrong files
βœ” Files are corrupted or not opening
βœ” You were charged twice by mistake
βœ” You did not receive the download link
βœ” Technical issues preventing download (after contacting support)
βœ” Accidentally purchased the same product twice

In these cases, we will issue a full refund or resend the correct files.


3. Non-Eligible Refund Reasons

Refunds cannot be granted for the following:

✘ Change of mind
✘ The child didn’t like the activities
✘ You expected a physical product
✘ You entered the wrong email address
✘ You downloaded the files successfully
✘ Print quality issues caused by your printer or ink
✘ Discount missed or price changed after purchase

We provide detailed product descriptions and previews to help you make the right decision before buying.


4. Exchanges / File Replacement

If you have trouble with a file, we will:

  • Replace your file

  • Help you access new copies

  • Provide alternate download links

Our goal is to ensure you can use your purchase without issues.


5. Processing Refunds

If approved, your refund will be:

  • Processed within 7 business days

  • Returned via the original payment method

You will receive an email notification once completed.


6. How to Request a Refund

To request a refund, contact us at:

πŸ“© Email: info@offis.in
Provide the following details:

  • Order number

  • Email used to purchase

  • Reason for refund

We will reply within 24–48 hours.


7. Contact Information

For any refund questions or payment issues:

πŸ“© Email: info@offis.in
🌐 Website: https://offis.store/

We’re happy to help.